Nutzaro Foods · Bihar, India

Privacy Policy

Last updated 26 September 2026. Text in highlighted brackets must be completed before the site goes live.

This Privacy Policy explains how [Legal entity name, e.g. Nutzaro Foods (Proprietorship / LLP / Pvt Ltd)] ("Nutzaro", "we", "us"), which operates the website www.nutzaro.com (the "Site"), collects, uses, stores and shares your personal information when you visit the Site, place an order or contact us. It is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

1. Information we collect

• Information you give us: name, delivery address, email address, phone number and order details when you place an order, join our mailing list or write to us; and the contents of any messages you send us, including on WhatsApp.
• Payment information: payments are processed by Razorpay Software Private Limited. We do not receive or store your card, UPI or bank details; we receive only a payment confirmation and reference ID. Razorpay's own privacy policy governs the data it collects.
• Information collected automatically: IP address, device and browser type, pages viewed, referring pages and approximate location, collected through cookies and similar technologies, including analytics and advertising tags (see section 5).

2. How we use it

• To process, pack, ship and deliver your orders and to send you order and delivery updates by SMS, email or WhatsApp.
• To respond to your questions, complaints and return or refund requests.
• To send you launch news and offers only if you have opted in; you can unsubscribe at any time using the link in the email or by writing to us.
• To understand how the Site is used, measure our advertising and improve our products and pages.
• To comply with law, including tax and food-safety record-keeping, and to prevent fraud.

3. Who we share it with

We share personal information only with service providers who need it to serve you: payment processors (Razorpay), courier and logistics partners (for your name, address and phone number), email and messaging providers, website hosting (Netlify) and analytics or advertising platforms listed in section 5. We do not sell your personal information. We may disclose information where required by law or a government authority.

4. How long we keep it

Order and invoice records are kept for the period required under Indian tax law (currently up to 8 years). Mailing-list details are kept until you unsubscribe. Analytics data is kept according to the retention settings of the respective platform.

5. Cookies, analytics and advertising

The Site uses cookies and pixels from Google (Google Analytics and Google Ads) and Meta (Meta Pixel for Facebook and Instagram advertising) to measure visits and conversions and to show you relevant advertisements. You can control cookies in your browser settings, opt out of personalised ads at adssettings.google.com and in your Facebook or Instagram ad preferences, and the Site works without non-essential cookies. Your cart is remembered in your browser's local storage on your device only.

6. Your rights

You may ask us to access, correct or delete the personal information we hold about you, withdraw consent for marketing, or raise a concern about how your data is handled, by writing to the Grievance Officer below. We will respond within the time required by applicable law. You may also nominate another person to exercise these rights on your behalf as provided under the Digital Personal Data Protection Act, 2023.

7. Security

The Site is served over HTTPS. We use reputable providers with industry-standard safeguards and restrict access to personal information to people who need it. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

8. Children

The Site is intended for adults. We do not knowingly collect personal information from anyone under 18; orders must be placed by an adult.

9. Changes

We may update this policy from time to time. The date at the top shows when it was last changed, and continued use of the Site after a change means you accept the updated policy.

10. Grievance Officer and contact