Nutzaro Foods · Bihar, India

Shipping & Returns Policy

Last updated 26 September 2026. Text in highlighted brackets must be completed before the site goes live.

This policy explains how [Legal entity name, e.g. Nutzaro Foods (Proprietorship / LLP / Pvt Ltd)] ("Nutzaro") ships orders placed on www.nutzaro.com and what happens if something goes wrong. It forms part of our Terms & Conditions.

1. Where we ship

We currently ship across India to addresses served by our courier partners. International shipping is not yet available; join the mailing list on the home page to be told when it opens. Some remote PIN codes may not be serviceable, in which case we will tell you before dispatch and refund any payment in full.

2. Shipping charges

Charges are shown at checkout before you pay.

3. Dispatch and delivery times

Orders are packed in Bihar and dispatched within [1–2] working days of payment confirmation (Monday to Saturday, excluding public holidays). Typical delivery after dispatch is [3–5] working days for metro cities and [5–8] working days elsewhere. You will receive a tracking link by SMS, email or WhatsApp once the parcel is dispatched. Delivery times are estimates and may be longer during festivals, weather disruptions or courier delays.

4. Packaging

Ghee is shipped in a glass jar, sealed and wrapped in protective cushioning inside a corrugated box. Makhana is shipped in a sealed stand-up pouch. Ghee may liquefy in transit during hot months and re-set as grains on cooling; this is normal and does not affect quality.

5. Damaged, wrong or missing items

Because these are food products, we do not accept returns of opened or used packs for hygiene reasons. We do, however, promise a replacement or full refund if:

• the parcel or product arrives damaged, leaking or with a broken seal;
• you receive a wrong product or quantity;
• the product is past its best-before date on delivery.

To claim, write to care@nutzaro.com or WhatsApp [+91-XXXXXXXXXX] within 48 hours of delivery with your order number and clear photos (or a short video) of the outer box, the product and the label. Please keep the product and packaging until the claim is resolved. We will respond within 2 working days and, once the claim is approved, dispatch a replacement free of charge or refund the amount to the original payment method within [5–7] working days of approval. Bank processing may add a few days.

6. Unopened returns

If you change your mind, unopened products in their original sealed packaging may be returned within 7 days of delivery. Write to us first for a return authorisation; the return shipping cost is borne by the customer unless the return is due to our error. A refund of the product price (excluding original shipping) is issued once the product reaches us and is checked.

7. Cancellations

You can cancel an order for a full refund any time before it is dispatched by writing to care@nutzaro.com with your order number. Orders that have already been dispatched cannot be cancelled; please refuse delivery or contact us on arrival and we will guide you.

8. Failed deliveries

If a parcel is returned to us because the address was incomplete, the phone was unreachable or delivery was refused without a valid reason, we will contact you to re-ship (re-shipping charges may apply) or refund the product price less the shipping cost incurred.

9. Contact

Customer care: care@nutzaro.com · [+91-XXXXXXXXXX] (Mon–Sat, 10 am – 6 pm IST) · Grievance Officer: [Name of Grievance Officer], [Legal entity name, e.g. Nutzaro Foods (Proprietorship / LLP / Pvt Ltd)], [Full registered address, District, Bihar – PIN].